Eligibility Criteria

You may be eligible for a refund under the following circumstances:

• Request submitted within 14 days of course enrollment
• Less than 25% of course materials have been accessed
• No downloadable resources have been obtained
• Course cancellation due to insufficient enrollment numbers
• Technical issues preventing course access for more than 5 business days
• Medical circumstances with appropriate documentation

Refund eligibility is reviewed case-by-case. We consider individual circumstances while maintaining fairness for all students.

Refund Process

Getting your refund processed is straightforward. Here's what happens once you submit your request:

• Submit refund request through your student dashboard or email
• Provide enrollment details and reason for refund request
• Our team reviews your request within 3-5 business days
• You'll receive email confirmation of approval or additional requirements
• Approved refunds are processed within 7-10 business days
• Refund appears on original payment method within 5-15 business days

Payment Method Considerations

Refund processing times vary based on your original payment method:

• Credit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfers: 7-15 business days after processing
• Corporate Payments: 10-20 business days after processing

We cannot expedite bank processing times. Contact your financial institution if refunds don't appear within expected timeframes.

Non-Refundable Scenarios

Certain situations do not qualify for refunds under our policy:

• Course completion rate exceeds 25% of total content
• Requests submitted after 14-day window without valid exception
• Downloaded course materials, worksheets, or exclusive resources
• Participation in live sessions or one-on-one consultations
• Change of mind after accessing significant course content
• Failure to attend scheduled sessions without prior notice